CTA Lost and Found
Excuse me while I rant.
I took bus 6150, the eastbound Belmont run (route #77) back home today. As I was getting off the bus, my wallet, which includes my badge (#797), fell out of my pocket. I tried getting back on the bus, but the either the driver ignored me or he couldn’t hear me. I couldn’t catch up to the bus either.
After wheezing my way home, I’ve spent 20 minutes on hold trying to talk to a person about getting my wallet back. They took my name, my number and they were going to see if they could find it.
My stupid loss brings up two points of discussion: Have you ever lost, and then found, something on the CTA? Or, have you ever found something on the CTA and turned it in?
I am now off to make more phone calls.
edits and updates after the bump
edit #1: The first set of phone calls was to cancel my credit card. Easy enough. The second set was to report a missing/stolen badge. That has been, to put it mildly, a pain in the ass. I dialed 311, and I was transferred immediately to a police officer. So far, so good. He was taking my information and his computer locked up. He sent me back into the system. I then talked to someone else–who proceeded to yell, over the phone, that I needed to get my butt to the nearest police station. When I told her that she did not need to be rude, she interrupted me, told me that I was wrong, and that SHE was talking. I responded again with “You do not need to take that tone of voice with me.” She hung up the phone. I do not believe that being rude and hanging up the phone is part of Chicago 311–Chicago’s OTHER help line–training.
edit #2: The Police. I “got my butt” over to the nearest police station and reported my missing badge. They were surprisingly nice about the entire affair. We swapped lost badge stories. Talked about 311. They did not make me feel like a complete tool–which is nice. All in all, they were professional and sympathetic. While it doesn’t bring my star back, it did make me feel like less of an ass.
Edit #3: A happy ending. I called again at 9:30 and asked “Did anyone happen to find a wallet with badge?” To which I was greeted with, “yes, and shame on you.” I raced over, picked up my lost belongings, and celebrated. This is still not over. I have a lot of people to talk to still AND people to thank. Still. I got it back.