Rage Against the Machines
I’ll be the first to admit that I have a rather tumultuous, love-hate relationship…with Chase Bank. I adore the nine kajillion ATMs blanketing the city, I really do, but sometimes, their customer service leaves me a bit cold. Recently, I was fiddling around with my online account in an ultimately futile attempt at establishing a recurring electronic payment, and I finally decided to admit defeat and call Customer Service. The bubbly representative gave her little how-can-I-provide-you-with-absolutely-mind-blowing-service-today intro, and I asked if it might be possible for her to set up an electronic, rather than snail mail, payment on my account. “Oh, no,” she responded, “The computer decides that.” And she was totally serious. Apparently, it was impossible–unthinkable even–for anyone at Chase Bank to override the computer’s “decision,” which is a little unsettling, if you ask me. I mean, we’ve all seen the Terminator Trilogy. Where does this madness end?