Comcast no-speed customer service

Early this morning, Comcast had some kind of outage on their high-speed broadband Internet service at 10 AM CDT.
Now mind you, in the last two years, this is probably the first outage I’ve had. So not bad in terms of reliability.
Still, what they provide in the uptime department, they lack in the customer service department. Three tries to customer service all resulted in a disconnected call (90 seconds into the menu tree). The next several tries resulted in busy signals. Then another disconnect. 10 minutes later — another two minutes of frustration, resulting in a “due to heavy call volume, we cannot answer your call at this time”. Nice.
I never did get through to report it, but I guess in the end it didn’t matter. At 11:15, they added a pre-recorded message that the outage was affecting “Chicagoland and Northern Indiana”. Yikes. What kind of an outage affects a whole geographic area?
It appears my service was restored in the noon hour or so. Not that I ever would have known. I still think it’s a better deal than DSL, where my mom has been offline for months because of SBCmeritch’s incompetence. But that’s another blog.

2 Comments so far

  1. Tom (unregistered) on September 22nd, 2004 @ 6:03 am

    my comcast internet wasn’t out this morning.

  2. Timothy Smith (unregistered) on September 27th, 2005 @ 8:37 pm

    Just to let you know …. Comcast doesn’t give one flip about it’s customers. It’s now Tuesday evening, going on two full days without cable because why? Comcast tech showed up to our apartment building Monday morning to shut off our neighbor’s cable since he moved and by accident sut off our cable. Now keep in mind here, we pay Comcast every month through direct deposit our bill and have no payment issues. Thus, my wife and I have called over five times just to get them out here to fix what they screwed up and keep getting the same “protocol” runaround. Just a word to the wise, if you have a choice, choose Direct TV or RCN. Comcast seems to not care about it’s already signed up customers and does little to assist them when they screw up. I hate them for what they are doing. I don’t pay to have my cable shut off and hear aplologies after apologies about how we need to take time out of our work schedule to meet their “8 to 11” window. RCN is a fantastic company that unfortunately Comcast has put a block on our neighborhood. Hence, I am stuck with the morons … hopefully you will not.

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