The wheels on the bus …
Go round and round? Only when the bus gets there on time.
I’ve been dogsitting this week, very far from where I normally have to be on weekdays–school. I depend on the CTA bus system to get me there on time. I’ve had to take cabs to avoid being late because of messed-up schedules. Generally, I’m pissed.
But then I read this article in the Trib. I think my love-hate relationships with the CTA is going to be tinged with a little more compassion now. Just a little.
Compassion is always a good thing, especially if both CTA employees and customers realize the real problems that give rise to rudeness lie with the system: that would be the CTA management. Bus bunching and other glitches that tick people off are the CTA management’s to solve, and they seem unable to do the research (how about seeing what works elsewhere? Novel concept!) and make the decisions to help solve the problems. So yes, be compassionate to drivers and less rude in general, especially when realizing the CTA employees are in the same boat, so to speak, as the customers and are dealing with the same bad management of the system.
i know, i know. i totally agree. the system really is to blame, and i’ve actually always had great experiences with the drivers themselves–just not with the fucked-up time tables and bunching and all the other good stuff.
but hey, CTA is still better than SEPTA in Philly, so i guess i should be glad i moved out here.